Learn how Cloudinary, the billion-dollar cloud software company for media management, worked with Monto to automate their billings process and save 66% of their time in the process.
ABOUT OUR CUSTOMER
Solving the media management headache.
Cloudinary was founded in 2012 by three developers who kept coming up
against the challenge. They realized the way we experience media is everything – but behind every fast, responsive website and app was a massive media management headache. They built Cloudinary to give brands a fast and flawless way to upload, manage, and deliver thousands of images, videos and other media content at scale.
Today, Cloudinary is a billion-dollar company helping over 9000 of our favorite brands – like Levis, Hilton, Atlassian and more – optimize their media content, reduce load times, and improve responsiveness.
THEIR CHALLENGE
Low-resolution payments.
When we met the team, they were struggling to collect payments across 21 different AP portals. The burden was on Cloudinary’s billing team to manually register for each portal and continuously update their profiles.
Then came the really hard part. Every month, the team was manually submitting invoices to collect millions of dollars from portal customers. These invoices all had to be formatted to the exact requirements of each payment portal – a time- consuming, error-prone (and boring) amount of manual work that led to an increased rate of invoice rejections and delayed payments.
As the amount of customers preferring to use payment portals grew, figuring out a better way to navigate these portals and free up the billing team’s time was a top priority — especially when Cloudinary reached a breaking point where they were forced to turn away customers that used portals. These customers tended to be enterprise companies, the most important customers when it came to logo appeal and contract value.
USING MONTO
Fast,flawless payment experiences
Cloudinary teamed up with Monto to reduce the manual work and time spent managing their payment portals. Since implementing Monto, the team is automatically submitting invoices and collecting payments across all 24 portals, allowing them to track all their outstanding invoices from one platform.
How Cloudinary decreased invoice rejections by 23.5% with Monto 3
Without having to waste time manually creating and submitting invoices, the team is also experiencing less data entry errors and have more confidence they’ll collect payments on time, every time. Monto has become the go-to place for Cloudinary to pinpoint and resolve any issues that do pop up with real-time updates on each invoice.
Finally, with Monto, the company no longer has to turn away critical enterprise customers. They can onboard every customer, no matter what their preferred payment method is. And, for new employees that join Cloudinary, Monto is both a huge relief and an easy platform to quickly onboard to.
“All of our enterprise customers use AP portals!”
THE RESULTS
Picture-perfect results.
With Monto, billing customers has become seamless. Just like Cloudinary’s
media management.
⚡ 87.3% PAYMENTS COLLECTED WITHOUT ANY WORK
Monto integrates with Cloudinary’s ERP to submit invoices without the
billing team lifting a finger.
🚫 23.5% LESS INVOICE REJECTIONS
Since the entire process of invoice submission and collection is
automated and tailored to the requirements of each customer,
Cloudinary is no longer making manual errors — minimizing disputes
and invoice rejections.
💰 21% BOOST IN TDSO
With Monto, Cloudinary is collecting every dollar faster, increasing
confidence in their cash flow and reducing the risk of customers that
don’t pay.
⏱️ 66% TIME SAVED
Now that the billing team can drop all invoice-related manual work,
they have more time to focus on higher-leverage tasks.
The rise of B2B AP portals was a no-brainer given the benefits they provide for B2B AP teams. But there’s no reason vendor and supplier AR teams can’t
How Cloudinary decreased invoice rejections by 23.5% with Monto 5
benefit from platforms like Monto that turn this new payments paradigm
into a win-win for everyone.
